How is the overall C-Level determined?

The overall C-Level is determined by taking the lowest (worst) of the four PSRT levels. This approach ensures that the overall assessment reflects the weakest link in the performance indicators, emphasizing the importance of standards not being compromised. In contexts where multiple aspects of performance are evaluated, prioritizing the lowest level prevents overrated performance assessments. Even if other areas are performing adequately or excellently, if one area is significantly lagging, it impacts the overall rating, ensuring that the organization focuses on improvement opportunities.

This method aligns with many performance evaluation strategies that emphasize that weaknesses can critically undermine overall effectiveness. By identifying the lowest score, resources and efforts can be directed to the areas that most need attention, thereby promoting a balanced and holistic approach to improvement.